All tagged Cultural Norms
Project work demands that we focus on the specifics of a user experience, trying to understand what motivates choice and particular behaviors. But, the meaningful differences often lie in social and cultural norms that make us tick such as perceptions, beliefs, rituals, and values.
Nuanced service interactions at a classic American drive thru make a large order go smooth on a busy Friday evening.
In his seminal book from 1960, urban planner Kevin Lynch uncovers how we build mental models of our places and spaces.
Contemporary Catholicism and Christianity takes a retail form during Mass. Today’s design principles may favor posturing and projection over staid symbolism and habitual practice.