At the other end of the table

A closing essay for a 2012 booklet on the experience and value of frog’s immersive form of design research is a chance to reflect about the deeper motivations for doing this kind of work. 

Q&A: Intro to design thinking

A brief conversation about a new class at The University of Texas covers important questions to consider when choosing a design course.

Eighteen sensemaking techniques

The act of finding meaningful patterns in qualitative data borders between banal and inspiring. Doubt persists until you feel the rush of discovering insight.

Legitimacy in design

Design thinking can benefit from Legitimacy Theory, a means to frame and evaluate the efficacy of design in an organization.

The emergent nature of empathy

Empathy takes time and results from more than just user interviews. Team dialogue, agreements, disagreements, and judgment calls build its foundation.

Recent trends in design research

Wicked problems, short project schedules, small qualitative data sets, and the possibilities of data science are trends that influence our choice of design methods today.

Service design culture

Nuanced service interactions at a classic American drive thru make a large order go smooth on a busy Friday evening.

A birdseye view of design research

Design methodologist Horst Rittel offers three helpful perspectives on the discipline of design research.

The image of the city

In his seminal book from 1960, urban planner Kevin Lynch uncovers how we build mental models of our places and spaces.

Building a health narrative

Health narratives can provide the plot, characters, and outcomes for our care strategies. But why is it so hard to create them with our caregivers and providers?

Uncommon sense

The rich data sets from sensed behavior might enable products and services to continuously tailor features and functions in response to changing user behaviors.

Design thinking in Harvard Square

Our frog team recently spent a day teaching design thinking and sensemaking to three cohorts of Harvard graduate students. 

Rittel & Webber on wicked problems

In their 1973 paper, Horst Rittel and Melvin Webber defined “wicked problems” and clarified their role in an increasingly complex society.

Architecture of persuasion

Contemporary Catholicism and Christianity takes a retail form during Mass. Today’s design principles may favor posturing and projection over staid symbolism and habitual practice. 

Roles of design thinking

A Q&A with a grad student at a leading US design school covers the emerging interest and broad application of design thinking to industry.